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Product Complaint

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These are the answers to the most frequently asked questions about this topic

Naturally, we want you to enjoy our luxury products optimally. All collections have been compiled with care and tested to guarantee quality. If your product somehow does not completely match your expectations, we would like to hear from you. You will find a unique batch code on almost all our products, this code is very valuable for us to guarantee and improve the quality of our products. That is why we ask you to keep the product in question so that we can examine it further if necessary.

Please contact us to inform us of your product experience and we will be delighted to see how we can assist you further. It would help us greatly if you could also send the batch code of your product. We will then of course ensure that you can once again enjoy your favourite product as soon as possible.
While all our products have been carefully assembled and tested, in exceptional cases your skin may unexpectedly react to one of our ingredients. This does not necessarily mean that something is wrong with the product, but of course this is not a pleasant experience. If there is a serious reaction, please firstly contact a doctor immediately for medical advice.

If you suspect that you are having an allergic reaction after using one of our products, we always advise to cease using the specific product. We are happy to investigate how we can assist you further. Please contact us on with the following information:
  • name of the product;
  • whether the product has been purchased online or in one of our stores;
  • the type of reaction you experienced;
  • how long after using the product the reaction occurred;
  • whether you have contacted a doctor.

We will then be happy to find a suitable solution with you. Despite the fact that we advise you to stop using the product, we request you to save the particular product so we can examine it further if necessary.