Gift Card Terms and Conditions

eGift Cards are redeemable in the country of purchase and only for merchandise sold at Rituals Cosmetics stores in Malaysia or on our website at https://www.rituals.com.my/.
Redemption of eGift Card is only applicable in the country the eGift Card was purchased. It cannot be redeemed in other countries.

On the checkout page, go to the eGift Card section and enter your card details. Your card balance will be shown thereafter from the date of purchase.

You can use multiple eGift cards, up to a maximum of 5, to make your purchase.

If the merchandise value is more than your eGift card balance, you can complete your purchase by paying the balance with other available payment channels on the website.

If the merchandise value is less than your eGift card balance, unredeemed value can be used to purchase merchandise online or offline within the eGift card's expiry date.

Each eGift Card is linked to a unique eGift Card Number and Pin to ensure its security and integrity and allow for multiple transactions in store or online. Rituals will not take responsibility if this information is shared.

You can redeem Rituals e-gift cards at our online store.
To check available balance, visit https://www.rituals.com.my/giftcards. Enter your card number and pin to view your balance.
eGift cards are valid for 1 year from the date of purchase.

After the expiry date, the eGift card will be deactivated and cannot be used for purchase online or at stores. Your gift card balance will also be void post the 1 year validity.
No refunds are permitted with respect to eGift cards.
If you suspect that someone has copied or stolen your eGift Card, contact Customer Service immediately. eGift Cards will not be replaced if lost or stolen. eGift Cards have cash value and should be safeguarded accordingly.

Rituals Cosmetics will not be liable for redeemed eGift Cards if they have been stolen. Please do not share your eGift Card number and PIN.
You may not use an eGift Card to purchase other eGift Cards.

When buying eGift cards, other merchandize cannot be added to the cart

eGift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash. eGift Cards are void if found resold, transferred for value, or redeemed for cash.

Unused eGift Cards are not transferable.

We are not responsible for eGift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact Customer Service if you suspect the recipient did not receive her eGift Card.

If a spam filter is blocking our emails from getting to the recipient’s inbox, the email options/settings of the recipient will need to be modified so that our emails are not considered spam.

If you need further assistance, please contact Customer Service. Please refer to your order number or be ready to supply your email address.
To the maximum extent permitted by law, subject to applicable consumer protection provisions, Rituals Cosmetics will not be liable for claims or damages of any kind arising out of or in connection with your purchase of the eGift Card including damages arising out of changes to or termination of the eGift Card program or as a result of you or your recipient redeeming and/or using the eGift Card. This applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Use of the eGIFT Card constitutes acceptance of these terms and conditions of use (“Terms”), as may be revised and updated by Rituals Cosmetics Malaysia SDN BHD at its absolute discretion from time to time and is a binding agreement between the user (“User”, “You”) and Rituals Cosmetics Malaysia SDN BHD (“Rituals Cosmetics Malaysia SDN BHD ", “US”) governing the use of the eGIFT cards.

Please ensure that you have read and understood the terms of this agreement which governs the use of eGIFT cards before using it. If you do not understand these terms, you may reach us at cs@rituals.com.my to discuss your concerns with us before you first use your eGIFT card.

Need some help?

Contact our customer relations team through one of the below channels


Available for all your questions from Monday - Friday, 10.00 - 21.00

Email us at or chat with our live agent

Business Address


Level 19, Wisma UOA2, Jalan Pinang, Kuala Lumpur 50450 Malaysia
VALIRAM GROUP RESERVES THE RIGHTS TO AMEND AND/OR VARY ANY TERMS FROM TIME TO TIME WITHOUT PRIOR NOTICE.