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FAQs
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These are the answers to the most frequently asked questions about this topic
Can I get my order gift wrapped?
Unfortunately, we are not able to do personal gift wrapping at the moment. However, our gift sets do come pre-wrapped for your convenience should you wish to gift it.
What should I do if I have ordered something incorrectly, can I cancel my order?
When you submit an order through our checkout page, the processing begins, and it can’t be changed or cancelled.
Something has changed with my order
We may have to amend your order before we dispatch it, for example when items are out of stock or can't be delivered to your address due to shipment restrictions with our carrier. Naturally, we will inform you which products are on their way to you, and we will refund the purchase amount of the cancelled products.
Received your order but don’t see the cancelled amount in your account yet? Then we will be happy to assist you further by contacting us with your order number.
I have not received an order confirmation, has my order been placed successfully?
Your order confirmation will generally arrive within an hour of the completion of your order. Make sure to also check your spam folder if you have not received it yet. If it has not arrived, check whether the purchase amount has been deducted from your account. If this is the case, you can safely assume that the order has been successful. You can also find your order number in the payment reference.
Please inform us if you have not received confirmation a few hours after placing your order, so we can let you know if everything has gone well.
My payment has suddenly been refunded, what will happen to my order now?
There can be various reasons why we have to cancel your order and refund the purchase amount. You can safely assume that your order is no longer coming, please place another order. In this way you can still enjoy your favourites as quickly as possible.