Change topic

Payment

We aim to handle your question within 24 hours. Check our FAQs to see if your question has already been answered

You can include a picture to give us a better understanding of your issue(s)

No files selected

X
X
X
X
X

These are the answers to the most frequently asked questions about this topic

We try to make payment as easy as possible for you. You can complete your order securely using the following payment methods:
 
  • Credit card: with your Visa and Mastercard
  • Gift card: enter a gift card code at the ‘Payment’ step. You will be able to see if there is anything left to pay.
After placing your order, you will usually see that the purchase amount has immediately been debited from your account. The payment reference often contains your order number. If something is unclear, check which situation applies to you:

Order not paid, purchase amount has not been debited.

In this case, payment processing has failed. You can place a new order with confidence, even when you’ve already received an order number.

Order paid, but haven’t received an order confirmation.

Your order confirmation will generally arrive within an hour of placing the order. We advise you to check if this email is in your spam folder. Naturally, we will be happy to assist you if you have not received this.

Order confirmation received, but no track & trace.

You will receive all information about your delivery as soon as your order is on its way.
If your order payment was unsuccessful, try emptying your shopping cart and then deleting your cookies (instructions for this vary per browser and you can find them easily using a search engine such as Google). Usually you can complete your order once your cookies have been removed.

Tip: also try another browser or a different device if the payment is unsuccessful.
We send your invoice digitally and it can be downloaded from your account. After placing your order, you will receive a confirmation with an overview of your order. We will send the digital invoice when the parcel is on its way. There is no packing slip or invoice in your package. This is so you can confidently place an online order to surprise someone with our luxurious products.
You can use your gift card as a payment method via our website. After selecting the desired delivery time in your shopping cart, you can pay with your gift card in the final step. On the payment page (step 3) select the 'RITUALS gift card' option and enter the 19-figure code and 6-figure pin.

Please note: do not enter your gift card as a discount code in the shopping cart.

Insufficient balance on your gift card, or do you have more than one? This is also possible of course! After entering your first gift card, you can select a new payment method for the remaining payment amount.

Tip: keep your gift card for 90 days after placing your order. In case of any refunds, we will return the purchase amount to that card.
Have you received a Rituals gift card? You can check how much you have to spend using our balance checker. The code consists of 19 figures with a 6-figure pin code (under the scratch layer).
The Rituals e-gift card has a validity of one year and can be used anytime during that period. You do not have to use your e-gift card in one transaction. The remaining credit will of course remain on the card for the next purchase within the validity period.