1. Home
  2. FAQ

Do it yourself

Check my order status Check balance on giftcard

Offers and Promotions

We would love to take your purchase to the next level. A Rituals membership account allows you to benefit from exclusive promotions that are consistently varied so that we can surprise you with something new. You can expect, amongst other things:
  • First-time buyer : As a warm welcome to our Rituals family, we are delighted to offer you an exclusive treat. Use the code WELCOME20 to enjoy RM20 off your very first purchase with a minimum spend of RM100. This one-time offer applies to full-priced items only and cannot be combined with Try Now offers or special sales promotions.
  • A gift with your order: we are happy to surprise you with a gift above a certain purchase amount. You will receive a maximum of one gift per order, choose which one you want in your shopping cart.
  • Try Now: a great opportunity to try one of our products. You can purchase a maximum of three products at the Try Now rate, stocks permitting.
  • Special Sales: Enjoy your favorite products at a reduced rate, while supplies last. These exclusive offers are available for a limited time only, may apply to select items with a restricted quantity per transaction, and may not be eligible for Gift With Purchase promotions.

Please note: online promotions may differ from those in our stores. You can only access these online promotions once you have logged into your Rituals account. Offer is valid while stocks last.
Of course, we understand that you want to fully enjoy all your benefits. There are multiple reasons why your discount may not have been deducted. We advise you to check the conditions of your promotion. We list the most common scenarios below.

  • Ensure that you are logged into your account.
  • Please bear in mind that you cannot use a discount code for products which are on sale.
  • You can use a maximum of one discount code per order.
  • Our Try Now rate is valid for a maximum of three products.
  • Our gift at the time of purchase also counts as a promotion and cannot be combined with discount codes.
  • The first-time buyer promotion is only applicable for new members who have not yet registered an account with Rituals Malaysia.
  • Your promotion cannot be used in combination with our Amsterdam Collection or Limited Editions.
  • The promotion has expired and is no longer valid.
We are happy to surprise you with a gift with your order above a certain purchase amount. You will receive a maximum of one gift per order; you can choose in your shopping cart which gift you want to receive. Ensure that you are logged into your account when ordering so that you can immediately make a choice.

Please note that shipping costs do not contribute to this minimum amount.
Have you received a discount code that you want to redeem with your order? You can easily add this to your shopping cart on our website. Discount codes can not be redeemed in our app. Does your discount code not work? We advise you to check the conditions of your discount code. Perhaps it has expired, or cannot be combined with a promotion/discount code that is already in your shopping cart.

Please note: by redeeming your discount code you automatically agree to the associated conditions.

Need some help?

Contact our customer relations team through one of the below channels

Available for all your questions from Monday - Friday, 10.00 - 21.00

Email us at or chat with our live agent

Live Chat

Start a chat now

Opens Live Chat

We’re a little busy – our response might take longer than usual

Call us

+31 (0)202415948

Local rates apply

We aim to respond within 5 minutes

Business Address

Level 19, Wisma UOA2, Jalan Pinang, Kuala Lumpur 50450 Malaysia
VALIRAM GROUP RESERVES THE RIGHTS TO AMEND AND/OR VARY ANY TERMS FROM TIME TO TIME WITHOUT PRIOR NOTICE.